End User Support and Training

TII offers a broad range of support services to deliver a tailored program for studies of all sizes and complexities. Our support group is staffed with dedicated and highly skilled personnel specifically trained to respond to inquiries related to your specific study protocol. We can provide extended hour coverage for sponsors or investigational sites in international locations and special messaging services upon request for 24-hour, seven-days-a-week coverage. Project specific toll-free numbers can be established for your project if needed.

At TII, we strive to provide the most responsive and helpful customer service in the industry. One way we do this is by staggering our support staff hours so as to handle calls from California to Connecticut. You will be speaking to TII's own fully trained, US-based staff, not an offshore, outsourced service that is not familiar with your study or project.

Over 95% of all support issues are solved during the actual call itself. In the rare event that an issue cannot be resolved during the first contact, a detailed listing of actions and timelines will be created and communicated to the client.